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E-video

Inside a Hotel

Infobase, (film distributor.). TV Choice Productions (Added Author).

Summary: This program goes inside one of the hotels in the MacDonald chain of luxury hotels to show how it serves business and leisure customers across the UK. It highlights the importance of recruiting and training quality staff.

Record details

Physical Description: remote
1 online resource (1 video file (36 min., 24 sec.)) : sound, color.
Publisher: [Place of publication not identified] : TV Choice Productions, [2008]
Distributor: New York, N.Y. : Distributed by Infobase, 2017.
Copyright: ©2008

Content descriptions

General Note:	Originally released by TV Choice Productions, 2008. Streaming video file encoded with permission for digital streaming by Infobase on January 11, 2017.
Formatted Contents Note:	Randolph Hotel (2:15) -- Service Is Everything (6:18) -- Pesky Customers (1:20) -- Still Waiting After All These Years (3:43) -- The Conference Business (1:36) -- Getting and Keeping The People (2:33) -- The Mystery of the Mystery Shoppers (3:16) -- Highs & Lows (3:13) -- The Art of Welcoming Strangers (2:23) -- Exploited Workers (2:11) -- EXTRAS: One Hotel Worker's Story (1:06) -- Bad Language (0:27) -- Sexual Harassment (1:27) -- Tips You Never Get (0:31) -- Trade Union (1:00) -- The Good Side (0:41) -- Customers and Mangers (0:53)
Restrictions on Access Note:	Access requires authentication through Films on Demand.
Target Audience Note:	9 & up.
System Details Note:	Streaming video file. System requirements: FOD playback platform.
Language Note:	Closed-captioned.
Source of Description Note:	Title from distributor's description (Infobase, May 17, 2017)