"Save your organization by building the skills to deal with difficult people. In the fable Make Difficult People Disappear, the skills and strategic plan needed to change your mindset are told through a clear, concise story. By first understanding the four main personality types in the workplace, Commander, Organizer, Relater, and Entertainer, readers can devise effective strategies for diffusing unproductive and damaging behavior." --
Record details
ISBN:9781118273807
Physical Description:print xi, 196 p. : ill. ; 23 cm.
Publisher:Hoboken, N.J. : John Wiley & Sons, c2012.
Content descriptions
Formatted Contents Note:
Introduction Chapter 1: BRIBES...in the Form of Sprinkles? -- Chapter 2: SHIFTS...in Your Expectations -- Chapter 3: LABELS... that Actually Make Sense -- Chapter 4: MAPS...Showing Where Others Can Go Before Being Told -- Chapter 5: PRAISE... without Pom-Poms, Unless that's What They Need Chapter -- 6: CLUES... that You can Finally Hear -- Chapter 7: HOPE... in What Others Intend Despite What They Do -- Chapter 8: WHEELS... of Motion Not Attached to a Bus -- Chapter 9: HABITS... that Help You Be You and Let Them be Them -- Conclusion -- Appendix: CORE Snapshot.
Book
