Book
Make difficult people disappear : a workplace fable : how to deal with stressful behavior and eliminate conflict / Monica Wofford.
"Save your organization by building the skills to deal with difficult people. In the fable Make Difficult People Disappear, the skills and strategic plan needed to change your mindset are told through a clear, concise story. By first understanding the four main personality types in the workplace, Commander, Organizer, Relater, and Entertainer, readers can devise effective strategies for diffusing unproductive and damaging behavior." -- Provided by publisher.
Record details
- ISBN: 9781118273807
- Physical Description: xi, 196 p. : ill. ; 23 cm.
- Publisher: Hoboken, N.J. : John Wiley & Sons, c2012.
Content descriptions
| Formatted Contents Note: | Introduction Chapter 1: BRIBES...in the Form of Sprinkles? -- Chapter 2: SHIFTS...in Your Expectations -- Chapter 3: LABELS... that Actually Make Sense -- Chapter 4: MAPS...Showing Where Others Can Go Before Being Told -- Chapter 5: PRAISE... without Pom-Poms, Unless that's What They Need Chapter -- 6: CLUES... that You can Finally Hear -- Chapter 7: HOPE... in What Others Intend Despite What They Do -- Chapter 8: WHEELS... of Motion Not Attached to a Bus -- Chapter 9: HABITS... that Help You Be You and Let Them be Them -- Conclusion -- Appendix: CORE Snapshot. |
Search for related items by subject
| Subject: | Problem employees. Supervision of employees. Stress management. |
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