Dealing with difficult people Cover Image

Book

Dealing with difficult people / Roy Lilley.

Lilley, Roy C. (Author).

Record details

ISBN: 9780749466947
ISBN: 0749466944
Physical Description: xiv, 146 pages ; 23 cm.
Edition: Second edition.
Publisher: London : Kogan Page, 2013.

Content descriptions

Bibliography, etc. Note:

Includes bibliographical references.

Formatted Contents Note:

About this book -- A short course in human relations -- A quick guide to the seven classically difficult types : or how to sound like -- An expert in the time it takes to drink a cup of coffee -- A fast-track guide to conflict and how to handle it -- Dealing with bosses who drive you barmy -- Colleagues to throttle -- Staff to strangle -- Massaging the egoist -- Handling aggressive people without getting thumped on the nose -- Putting a bomb under the lazy ones -- Beating the bullies at their own game -- Moaners, groaners and critics -- Perfectionists can be a pain -- Manipulating the manipulators -- Shifting the stubborn -- Morale, attitude and how was it for you? -- Fault-finders and nit-pickers -- Gossip: a bush fire you can do without -- The customer is always right : really? -- Complaints : we love them -- E-difficult@yourplace -- Social networking -- If things don't change they'll stay the same -- Dealing with conflict: 10 steps to cooling it -- And, finally, finally-- -- References -- Further reading.